Customer terms

MinHnee and your merchant

MinHnee | من هني is operated by Nuzio (شركة نوزيو لصيانة برمجيات وتصميم صفحات المواقع), a one-person company, commercial registration 548937, commercial licence 2026/11073. MinHnee is online-only; we do not operate a customer walk-in shop.

The merchant identified on your order sells and supplies the goods and arranges delivery. MinHnee provides the platform, ordering and support services, and guarantees your order as set out below. These terms cover the website and available MinHnee customer apps.

MinHnee guarantees your order

MinHnee guarantees to you that your order is carried out, as Ministerial Decision 109/2026 on intermediary e-commerce platforms requires. If something goes wrong, contact us and we will reply within 48 hours. If a refund or compensation is due, we make sure you receive it within 7 working days, and we then settle the matter with the store.

You can also complain to the Ministry of Commerce and Industry on 135 or through its official channels at any time, without waiting for our process to finish.

Using the service

Provide accurate information and have the legal capacity or authority needed to purchase. Keep account and guest-order access private. A delivery phone number is not proof of account ownership. Do not access another person’s records or submit fraudulent orders.

Guest orders can be opened on the device where access is saved. Clearing storage, ending guest access, changing devices or letting access expire can remove that access. Contact us for help; an order number or matching phone alone does not establish ownership.

Review before you pay

Each merchant has a separate bag, payment and delivery. Review the merchant, exact item and options, quantity, personalization, recipient and address before confirming. Prices are in Kuwaiti dinars; checkout shows merchandise, delivery and the final total. Adding to a bag does not reserve stock.

Available payment methods depend on the merchant’s enabled connection. Payments are processed through that merchant’s connected provider account. We do not add MinHnee commission to your total, and no fee is charged for using any payment method.

Correct errors before confirmation. If an error cannot be corrected in the interface, contact us promptly. Later catalogue changes do not authorize a different item, option, price or substitute in an existing confirmed order.

Payment and order confirmation

Payment status and merchant acceptance are separate. A return from the bank/payment page is not proof of successful payment. Follow the recorded status. If money was debited but the result is unclear, contact us before starting a second payment.

The merchant must handle the order within its applicable acceptance window. If an already-paid order is rejected or cannot be fulfilled, the required refund must be processed. A refund request or closed support conversation does not mean money has been returned. Provider and bank processing do not remove your rights against the merchant or MinHnee.

Delivery and changes

MinHnee’s standard Kuwait delivery policy is delivery within three business days after payment confirmation. The merchant’s applicable delivery fee is shown before payment; delivery is free where that fee is zero. Business days are Sunday to Thursday in Kuwait. There is no universal same-day promise. The dated checkout window applies; a merchant must not accept an order it cannot fulfil within this window or add a delivery charge afterward.

The merchant arranges delivery. Report a material delay, missing delivery or incorrect item through order support or our contact email. We will coordinate the appropriate remedy. No material substitution or change is authorized without your recorded agreement. Mandatory cancellation and delay remedies remain available.

How stores and products are ordered

No store pays for its place in lists or search results, and we do not sell positions. Sales, ratings and commission play no part in the order. If we ever show a paid position, it will be labelled “Sponsored”.

Stores are listed alphabetically by each store’s web address (in Latin letters), and store types appear in a fixed order set by MinHnee. In search results and on the home page, products are ordered by their place in their store’s own catalogue; products in the same place are shown newest first, and products without a place come last.

Inside a store, sections appear in the order the store sets, and products appear in the store’s catalogue order or newest first. You can sort them by price instead. Searching and filtering only narrow the results to what matches your words or choices; they do not change the order.

Returns, complaints and records

The returns policy explains cancellation, change-of-mind requests and faulty or wrong goods. Mandatory rights and any more favourable merchant promise take priority. Request an order, invoice or refund-record copy through support if it is unavailable on screen; an order-status page is not itself proof of a completed refund.

Contact MinHnee with the order reference and problem. You may complain to Kuwait’s Ministry of Commerce and Industry on 135 or use its official channels, without waiting for internal closure. We do not require you to waive legal remedies or accept compulsory arbitration.

Privacy, changes and applicable law

Our privacy notice explains personal information handling. Purchasing or accepting these terms does not subscribe you to unrelated marketing. Merchant content and MinHnee branding remain with their respective rights holders.

Kuwait law and competent courts apply, subject to mandatory rights. Restrictions for misuse must be proportionate and must not erase outstanding order, refund or record obligations. New terms apply prospectively and do not reduce already agreed or mandatory rights. Arabic and English versions describe the same terms; translation differences cannot reduce consumer protection.

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