MinHneeUpdated 25 September 2026 · Version 2026-09-25.1
Privacy notice
How MinHnee uses your information and how to request access, correction or deletion.
Who handles your information
MinHnee | من هني is operated by Nuzio (شركة نوزيو لصيانة برمجيات وتصميم صفحات المواقع), a one-person company, commercial registration 548937, commercial licence 2026/11073. Contact privacy@minhnee.com for privacy requests. This notice covers our website, available customer apps, merchant onboarding and related support.
The merchant named on your order and its payment or delivery providers have responsibilities for the information they receive. We help identify the relevant contact and remain responsible for MinHnee’s own processing.
Information we use and why
We use account/contact details and authentication records to provide and secure access. Merchant applications also include business identity and representative details needed for approval and permissions. Guest checkout records recipient name and delivery phone without treating that number as verified ownership.
We use cart/order items, selected options, personalization, prices, address and delivery instructions to price and fulfil orders. Payment and refund references, status and financial evidence help reconcile transactions and prevent duplicate actions. Card entry and banking authentication occur with the payment provider; never put those secrets into MinHnee support or product text.
Support messages, relevant evidence and request records let us investigate problems and respond. Technical data such as IP addresses, request/security logs and device or browser information help operate and protect the service. Notification preferences and device tokens are used for enabled notifications.
Cookies, device storage and choices
The website uses cookies and device storage for sessions, carts, saved guest access, payment recovery and security. The checkout session may last up to 30 days. A separately saved recovery code can provide access to one order for up to 180 days, subject to expiry or revocation; it does not grant account-wide rights. Clearing browser storage or ending access does not delete server records. Mobile guest credentials use protected device storage.
Address searches are sent to the address provider when you use that feature. Enabled app notifications use device tokens and your preferences; device permissions can be managed in system settings. This notice does not authorize unrelated marketing or optional tracking. We ask for any separate choice required before adding those uses.
We may use Cloudflare Web Analytics to measure page speed. It collects limited technical timing data, uses no advertising cookies and, according to Cloudflare, does not track you across other websites. We use no advertising trackers.
How long we keep information
We keep information only as long as we need it, and at least as long as the law requires:
- Orders, invoices, payments, refunds and related records
- At least 5 years from the order date, as the law requires.
- Complaints
- At least 6 months after the complaint is closed, or 5 years where it forms part of an order record.
- Account details
- Until you delete your account. We then delete or anonymise them, except the records above.
- Automatic database backups
- Up to 7 days, then overwritten.
- A backup taken just before a system update
- Up to 30 days, then deleted.
- Server logs
- Up to 30 days.
- Error logs at our network provider
- Up to 7 days.
- Security and audit records kept by our cloud provider
- Some are kept for up to 400 days.
Account closure and removing device access are not the same as deleting all personal data. Records kept after an account closes are restricted to their continuing purpose.
Deletion requests are reviewed individually. We explain what will be deleted or anonymised, what must be kept and why, and the expected timing. Removal from active systems and expiry from protected backups can happen at different times.
Your requests
You can request access to your information, correction, account deletion, deletion of particular data, or other rights available under applicable law. Use the account-deletion page below or email privacy@minhnee.com. You do not need to reinstall the app or sign in to start a request.
Include your account email or phone and the requested action; if you only used guest checkout, include an order reference if available. We verify ownership proportionately before disclosing or changing private records. Never send a password, one-time code or full payment-card information. A request is not complete until we confirm its outcome; we explain any lawful refusal or retained information.
Security, age and changes
We use access controls and protected communications to safeguard records, but no service can guarantee absolute security. Report suspected exposure through our contact email. If a security breach affects your information, we will notify you and the Ministry of Commerce and Industry within three days of becoming aware of it.
MinHnee is intended for adults. If you are under 21, the age of full legal capacity in Kuwait, please use MinHnee with your parent’s or guardian’s approval. We do not knowingly collect information from children under 18 without a guardian’s consent; contact us if you believe this has happened. We identify updates to this notice; a change does not retrospectively authorize an incompatible use or remove mandatory rights.