MinHneeHelp with your order
Open your order details to start a conversation with the store and MinHnee. Follow replies in your order conversations.
What should I include?
Include your order number, the store name and a description of the issue. Add a product or packaging photo if it helps explain what happened. Never send your verification code, card number or password.
Common questions
I returned from payment, but my order is not confirmed
Open your payment status or orders page and wait for confirmation. Returning from the payment page alone does not confirm success. If you see a debit while the status remains pending, contact us before paying again and include the transaction reference without your card details.
Where is my order?
Open your orders for the latest status and recorded delivery window. The merchant prepares and delivers the order. If it is past the window or the status is unclear, send us the order number.
I want to cancel or return an item
Send your order number, the affected item and the reason. The order status and product terms need to be reviewed before an action is confirmed. Sending a message does not mean the cancellation or return has been completed.
Return informationCan I combine stores in one order?
Each store has a separate bag, order, payment and delivery. Items from another store stay in their own bag when you complete an order.